Employer Satisfaction

This is a measure of employer’s satisfaction with LSC funded training delivered by providers during each period of the Framework for Excellence.

Ratings are based on employers’ views of providers on key areas of delivery.

These key areas correspond to the core elements of the Training Quality Standard for Employer Responsiveness – in particular the ‘Respond’, ‘Deliver’, ‘Relate’ and ‘Perform’ elements.

In 2008 the activity required for completion of this PI is as follows:

• September: The LSC will confirm with providers all of the employers that have received publicly funded  training in the previous academic year. This list will be validated using the ILR and the ‘ERDS’ unique employer identifier
• October – December: Providers will contact all their employer customers on the above list with the survey questions – either on paper, or via a dedicated web-based portal
• January LSC will collate responses, Providers are advised to take note of the timing of the Framework for Excellence employer survey, and to time their own quality assurance processes accordingly, i.e. not run a second employer survey during autumn 2008.

Employer Views Sample Questions

Please find below the questions related to the Employer Views Survey 2008/09:

BACKGROUND INFORMATION ABOUT YOUR ORGANISATION

1. Between August 2007 and July 2008, approximately how many of your staff received any training or assessment from [your organisation]?

2. As the employer, did you have to pay for any of this training?

RATING THE TRAINING PROVIDED

In the next section you are asked to rate the overall quality of the training delivered by the training provider between the period August 2007 and July 2008.

3. How do you rate their overall performance in each of the following aspects, on a scale of 1-10 (where 1 = very poor and 10 = excellent)?

· Understanding your organisation's training needs

· Offering training and/or assessment in a flexible way to meet your needs

· Communicating effectively with you throughout the process

· Their overall efficiency in their dealings with you

· The professionalism of the staff delivering training and/or assessment

· Delivering training that reflects up-to-date practices in your industry/sector

OVERALL SATISFACTION

4. How would you rate the benefits of the training to your organisation, on a scale of 1-10?

5. How satisfied or dissatisfied were you overall with the quality of the training, on a scale of 1-10?

6. How likely would you be to recommend this training provider to another employer seeking similar training, on a scale of 1-10?

FINAL COMMENTS

If you have any suggestions to help improve the service offered to employers by [your organisation], please record these in the box below.

NOTE: these questions should not be used directly - colleges and providers should follow the procedure outlined on the Framework for Excellence surveys website.